Service Application - Kootenay Woodstoves

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Tell us about yourself

First Name

Last Name

Email Address

Company Name

Phone Number

Address *

Town/City *

Postal Code *

How can we help?

Addidional Information

*Important

Please complete the section below applicable to your service request. This will enable us to direct you to the right person and service as soon as possible.

Services *

Sales Enquiry

Please provide as much information as possible. The product you are interested in, new construction, renovation or replacement appliance etc. We offer onsite Estimates where our technician can advise you on the best product for your space.

Gas Service / Annual Maintenance

Please provide make & model of appliance.

Did Kootenay Woodstoves install or service in the past

Please Select

Yes

No

If so when?

Approximate age of Appliance

Last Maintenance Service

Manufacturer

Would you like an annual maintenance service?

Please take a picture of the rating plate on the appliance and a picture of the appliance (upload below)

Sweep

Did Kootenay Woodstoves install or service in the past

Please Select

Yes

No

If so when?

Additionally, please upload photographs of the chimney, roof, and your appliance (below)

Diagnostic/Maintenance

Did Kootenay Woodstoves install or service in the past

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Yes

No

If so when?

Please select from list below of potential problems

Any continuous or intermittent odour, such as the “rotten egg” smell of natural gas or a sharp odour that may cause eyes to sting

Symptoms of the presence of carbon monoxide: nausea, headaches, lethargy or other flu-like symptoms

Pilot light outages (note: some newer natural gas fireplaces may not have a standing pilot light – check your manual)

Delayed ignition (slow to start up) or “booming” noises upon ignition

Excessive soot or corrosion inside the fireplace or on the venting system (white, brown or black streaks)

Please provide make and model of appliance and details of issues you are experiencing.

WETT Inspection

Make & model of appliance

Did Kootenay Woodstoves install or service in the past

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Yes

No

If so when?

Please selection options that apply *

Other

Please provide details on how we can help

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